VOXNET SOLUTIONS PRIVACY POLICY
1. Introduction
VoxNet Solutions (“VoxNet”, “We”, “Our”, or “Us”) is committed to protecting the privacy and
confidentiality of personal and business information entrusted to us by our clients, employees,
contractors, and website visitors.
This Privacy Policy explains how VoxNet collects, uses, stores, protects, and discloses information while
delivering operational support services including:
• Dedicated IT Operations Support Engineers
• Pre-Shift Readiness Checks
• Dialer Management Services
• Data Management Services
• On-Site Technical Support Visits
• Product Operational Support Services
• Incident and Escalation Management
2. Information We Collect
During the delivery of our services, we may collect and process:
Personal Information
- Name
- Designation
- Company Name
- Email Address
- Telephone Number
- Business Address
- Employee Identification Information
Technical Information
• IP Addresses
• Network Configuration Information
• Incident Reports
• Access Credentials provided by the Client
• System Performance Data
Operational Information
• Dialer Campaign Data
• User Access Records
• Configuration Information
• Escalation Records
• Backup Status Reports
• Maintenance Reports
• Service Visit Reports
3. Purpose of Data Processing
VoxNet processes information solely for the purpose of delivering contracted services, including:
• Conducting pre-shift operational health checks
• Monitoring application availability
• Managing dialer operations and campaigns
• Performing data backup and recovery activities
• Generating operational reports
• Managing customer support requests
• Conducting on-site maintenance visits
• Resolving incidents and escalations
• Improving service quality and operational efficiency
• Complying with legal and contractual obligations
4. Client Data Access and Confidentiality
During service delivery, VoxNet personnel may receive authorized access to client systems, databases,
applications, reports, logs, and operational records.
VoxNet shall:
• Access only information necessary to perform assigned duties.
• Maintain strict confidentiality of client information.
• Not disclose client data to unauthorized parties.
• Use client information solely for service delivery purposes.
• Ensure all employees and contractors are bound by confidentiality obligations.
5. Data Sharing and Disclosure
VoxNet does not sell, rent, or trade personal or business information.
Information may only be disclosed:
• To authorized VoxNet personnel involved in service delivery.
• To approved subcontractors under confidentiality agreements.
• To legal or regulatory authorities when required by law.
• To the client organization upon request or as part of service reporting.
6. Data Retention
VoxNet retains information only for as long as necessary to fulfill contractual, operational, legal, and
regulatory obligations.
Typical retention periods include:
• Service reports: Up to 5 years
• Support tickets: Up to 5 years
• Operational logs: As agreed with the client
• Visit reports: Up to 5 years
• Invoice and financial records: As required under applicable law
Upon termination of services, information will be retained or deleted according to contractual
commitments and legal requirements.
7. Security Measures
VoxNet employs appropriate administrative, technical, and physical safeguards to protect information
from:
• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse
• Destruction
Security controls may include:
• Access control mechanisms
• Role-based permissions
• Password protection
• Secure storage systems
• Employee confidentiality agreements
• Security awareness training
8. Third-Party Systems
While providing services, VoxNet personnel may access systems owned and managed by clients or
third-party vendors.
VoxNet is not responsible for the privacy practices of such external systems. Clients are encouraged to
review the privacy policies of their respective technology providers.
9. Client Responsibilities
Clients are responsible for:
• Providing authorized access to systems.
• Ensuring necessary permissions have been obtained from their employees and users.
• Maintaining compliance with applicable privacy regulations.
• Informing VoxNet of any data handling restrictions or regulatory requirements.
10. Rights of Individuals
Subject to applicable law, individuals may request:
• Access to personal information.
• Correction of inaccurate information.
• Deletion of information where legally permissible.
Restriction of processing.
• Information regarding how personal data is being used.
• Requests may be submitted using the contact information provided below.
11. Changes to this Privacy Policy
VoxNet may update this Privacy Policy periodically to reflect changes in business operations, legal
requirements, or service offerings.
Updated versions will be published on official VoxNet communication channels and websites.
12. Contact Information
For privacy-related questions, requests, or concerns, please contact:
VoxNet Solutions
Email: info@voxnetsolutions.com
Address: 203, Siri Sampada Hi-Tech, Madhapur, Hyderabad – 500081, Telangana, India
13. Confidentiality Commitment for Operational Support Services
As part of its operational support services, VoxNet acknowledges that its engineers may access sensitive
client environments, including contact center applications, dialer systems, databases, reporting
systems, and network infrastructure.
VoxNet commits to:
• Maintaining strict confidentiality of all client information.
• Not copying, extracting, sharing, or using client data for purposes outside service delivery.
• Ensuring all personnel adhere to confidentiality and data protection obligations.
• Reporting any suspected security incident to the client without undue delay.
• Following client-specific security and access control requirements wherever applicable.